FAQs

You asked, we answered

Have a question? At Janhavi Arts , the complete satisfaction of our customers is always a top priority. We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.

Can I modify my order after placing it?

You cannot add new products to an order that has already been placed. However, you can place a new order for additional products.
Can I exchange my order if I receive a faulty product?

We do not have an exchange policy. However, if you receive a faulty or incorrect product, please refer to our store policies for further assistance.
What should I do if I receive broken or damaged products?

If you receive broken or damaged products, please notify us within 24 hours of delivery. Send an email to janhaviarts.14@gmail.com with your order number and relevant photographs or videos. We will review your case and assist you accordingly. Claims made after 24 hours of delivery will not be considered.
How do I know that my order is confirmed?

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at janhaviarts.14@gmail.com
I did not receive an item/received wrong item in my order?

If any item is missing in the order, please send photographs or videos of the same along with your order number to janhaviarts.14@gmail.com within 24 hours after delivery. We'll be glad to help you with this. The customer's complaint will not be taken into consideration if they fail to notify us of the situation within the allotted time frame (24 hours following delivery).
Did not receive order confirmation

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at janhaviarts.14@gmail.com
What are the payment methods?

The following payment methods are available for you to make payment: Credit/Debit card Net Banking Unified Payment Interface (UPI) Note: We do not accept cash on delivery.
Can I cancel or return my order?

No, we don't have a return policy for our products. About our return policy, you can read more.
How do I track my order?

Once your order has been shipped, you will receive a message with the shipment details. Along with the AWB and cargo number, it will also list the courier service's name. Your order can be followed up on at their website.
Will sold-out items be restocked?

Yes, we will restock all out-of-stock items. For urgent orders, please contact us at janhaviarts.14@gmail.com.
Can I update my shipping details after placing an order?

Please email us at janhaviarts.14@gmail.com with your order number and updated address/contact number. If your order has not been dispatched, we will do our best to assist you.
What is the delivery timeline for my order?

Dispatch Time: within 3-5 working days once the order is placed. Delivery Timeline (Domestic): 7-14 business days (under regular circumstances). For more details, please refer to our shipping policies.
Do you offer International shipping ?

Yes, We do offer international shipping. Connect to us via Email :- janhaviarts.14@gmail.com , along with your order list and shipping details. Our team will get back to you with the shipping estimate.
Will the sold out items be restocked?

Yes, we will be restocking all out of stock items. You can reach to us on janhaviarts.14@gmail.com if you would like to order anything urgently.
Do you accept bulk orders?

Yes, we do take bulk orders. Reach out to us on janhaviarts.14@gmail.com for further details.
Can you gift wrap my order?

No, we do not offer gift wrapping. But we do not include the invoice in your order. A digital copy of the invoice shall be sent to you. Hence you can always gift your loved ones anything from our store, we won’t send them the bill along with their gift!
I would like to resell your products!

Yes, we allow reselling of certain products, but only under our brand name. For more information, reach out to us on janhaviarts.14@gmail.com